Effective date: 16 September 2026 · Version: 2026-09-16
These terms govern ListingKit, the listing video service supplied under the Scrollstop name by Jan Armbruster, entrepreneur individuel (EI), at 90 rue Cambronne, 75015 Paris, France, referred to as “Scrollstop”, “we” or “us”. Our registration and contact details appear in our Legal Notice. Rapidcreative, our template system for video professionals, is sold under separate terms.
Our service is intended for businesses and professionals purchasing for their business activities. By placing an order on behalf of a business, you confirm that you have authority to bind it. These terms do not remove rights that apply under mandatory law, including any protections that may apply to a qualifying small business or consumer.
Before payment, we provide an order summary identifying your plan or project, deliverables, price and currency, applicable taxes, any setup fee, billing period, start date and any specific arrangements. You accept that summary and the dated version of these terms supplied with it. The order is confirmed when we accept it in writing.
If an expressly agreed provision in the order differs from these terms, that provision takes priority for that order. Changes to scope, fees or other material terms require agreement in writing. We will send you a copy of the agreed order and terms by email or another format you can retain.
The free sample includes a Just Listed video and a Property Tour video. We deliver it on the next business day once we have the usable photographs, listing details and branding needed to make it. Requesting a sample does not enrol you in a paid plan or authorise a charge. We confirm any usage restrictions when agreeing the sample. The requirements concerning rights in supplied materials also apply to samples.
Scrollstop turns listing photographs, property details, branding and any agreed existing footage into finished videos. A complete ListingKit covers Coming Soon, Just Listed, Property Tour, Open Home and Just Sold, each in 9:16 and 4:5 formats. Videos are produced as the relevant stage and information become available; the kit does not mean all five types are delivered at once.
Your selected plan sets the number of new listings included each month, supported agent contact blocks and any reporting services. The allowance applies monthly even if you pay quarterly or annually. Unused listing allowances do not roll over. A different property is a new listing. Additional listings and other extra work require your approval of the quoted charge before we proceed.
Open Home and Just Sold videos require the relevant dates or sale details and an active subscription at the time of the request. We do not produce these later-stage videos during a pause or after the subscription ends. A later stage for the same listing does not use another new-listing allowance.
Where seller updates or performance reports are included, you supply the figures and facts needed for them. We produce the agreed content; we do not independently audit those figures.
We deliver files for you to publish. On-site filming, property photography, account posting, advertising spend and advertising management are outside the service unless included in your written order.
Where your order includes a custom brand style, we develop the visual style used across your listing videos. Your order specifies the setup price, initial timeline and design review process. Any setup-fee waiver, including an annual-plan promotion, must appear in the order.
You provide the requested brand assets and an authorised contact for feedback and approval. We need your written approval of the brand style before the recurring listing-production schedule applies. Silence is not treated as approval.
Setup fees are due before brand design starts, and the recurring subscription starts on the date agreed after brand approval. For a plan with no separate setup fee, the order states the initial payment and activation dates.
Once your brand style is approved, we deliver videos for complete and usable listing briefs received by 5:00 pm US Eastern Time by 8:00 am US Eastern Time on the next business day. “Business day” means Monday to Friday, excluding US federal holidays. Eastern Time follows the applicable daylight-saving changes.
This schedule applies to standard listing production. Initial brand design, incomplete submissions, new creative directions and separately quoted work have their own agreed timelines. If information or materials are missing, we explain what is needed and confirm the delivery date when the brief is complete. We will notify you promptly if we cannot meet an agreed deadline and discuss the appropriate remedy.
Content revisions within the approved style are included without a numerical limit while the subscription is active. These cover changes such as text, photographs, ordering and timing for the same listing. A different property, a redesigned brand style or a substantially new creative direction is additional scope, which we quote before starting. We confirm revision timing when we receive the request.
Please review the finished files before publication, including property facts, claims, dates, agent details and any required brokerage or advertising disclosures. We correct our errors without an additional production charge. Your review obligations do not remove our responsibility to deliver the agreed service.
The order and checkout identify the charge, currency, applicable taxes, billing frequency and renewal date before you authorise payment. Unless expressly stated otherwise, quoted business prices exclude applicable VAT or similar taxes. Any discount or setup waiver is stated in the order; no additional early-payment discount applies unless agreed.
Subscription fees are payable in advance for the selected monthly, quarterly or annual period. Subscriptions renew for the same billing period unless you cancel before the next renewal. We disclose the renewal amount and date before the initial order and confirm any later agreed change before it takes effect.
You can cancel by emailing jan@scrollstop.io. Cancellation stops the next renewal; your service remains active until the end of the period already paid for. We confirm the end date in writing. You do not need to give a reason or schedule a call.
For monthly plans, you may request a free pause before the next renewal. The pause starts at the end of the current paid month. No subscription fees are charged and no new videos, revisions or reports are produced while paused. Restart requires your request and confirmation of the restart date and price. Pausing does not create a refund for a month already started or accumulate listing allowances. Quarterly and annual plans continue through their prepaid term unless a different arrangement is agreed.
Cancellation alone does not create a prorated refund for unused allowance or the remainder of a paid period. This does not affect remedies for a billing error, our breach or non-performance, or any mandatory refund or withdrawal right. If we agree to end the service early for another reason, we confirm any refund in writing.
If you cancel brand setup before work begins, we refund the setup fee. If work has begun, we retain only the reasonable amount for work actually performed, supported by a breakdown and capped at the agreed setup fee, and refund any remaining balance. This does not limit remedies for defective work or other rights under applicable law.
If we permanently discontinue an agreed service for reasons not attributable to you, we refund prepaid fees for the unprovided portion. New prices apply only to new orders or future renewals after notice and an opportunity to cancel before being charged at the new price.
Payment is due on the date stated in the order or invoice. If a payment fails, we contact you to arrange payment. We may suspend future work after notifying you and giving a reasonable opportunity to resolve the failure; suspension does not waive sums properly due.
Where French business-to-business late-payment rules apply, overdue amounts accrue late-payment interest from the day after the due date, without a reminder being required, at the European Central Bank rate for its most recent main refinancing operation plus ten percentage points. The applicable reference rate is the rate in force on 1 January for the first half of the year and 1 July for the second half. A fixed recovery indemnity of €40 per overdue invoice also applies, subject to statutory exceptions. Additional reasonable recovery costs may be claimed on supporting evidence where legally permitted. These charges do not apply where mandatory law prohibits them.
You retain your rights in the photographs, footage, logos, text and other materials you supply. You must have sufficient permission to let us copy, edit, animate, adapt and combine them to produce and deliver the agreed videos. Permission to publish a photograph in a listing does not automatically include all of those uses. A publicly accessible listing link is not proof of a licence.
You give us a limited licence to use your materials for your order and to allow necessary authorised production providers to do so. You must also have the necessary permissions for identifiable people or other protected material and ensure that your instructions and property claims are lawful and accurate.
If you give us a property-listing URL, you instruct us to retrieve the information and images needed for your order from that page and process them using our production tools, including the OpenAI API. You remain responsible for having permission to use that content for the agreed video. We may ask you to upload materials directly where access to or use of a listing page is restricted.
We may request evidence of permission, replacement material or clarification, and may decline work that would infringe rights or mislead viewers. We do not use your materials for public samples, our portfolio or advertising without separate permission covering those uses.
Once the relevant fees have been paid, we grant you a worldwide, continuing, non-exclusive licence to reproduce, publish and display the finished videos for your own property and business marketing, including sharing them with your brokerage and service providers for that purpose. That permission continues after your subscription ends.
Scrollstop retains its pre-existing templates, production methods, tools and reusable components. Editable project files, source code and template ownership are not included unless the order expressly provides for them. Any transfer of ownership or exclusivity must be separately agreed in writing.
Music, fonts, stock assets and other third-party components remain subject to their own licences. We will obtain the permissions needed for the uses included in your order and disclose any relevant channel, advertising or other restrictions before you approve the affected deliverable. Please contact us before using third-party components separately or outside the permitted scope.
Each party will protect the other's non-public business information and use it only for the agreed service, except where disclosure is authorised or required by law. Necessary service providers may receive it under appropriate confidentiality obligations.
Our Privacy Policy explains our handling of personal information for our own purposes. If we process personal information on your behalf, the required data processing agreement must be in place before that processing starts. This page is not a substitute for that agreement.
Download and retain the finished files you need. The agreed file-access and deletion schedule is: finished files remain available to download while your subscription is active and for 90 days after it ends; if your account stays paused for 12 months, we delete its files; files made for a free sample are deleted 12 months after our last exchange. We explain any access deadline before it takes effect. Personal information is retained or deleted in accordance with applicable law and the data processing agreement; legally required business records may need to be kept longer.
We will perform the service with reasonable care and skill and deliver the agreed scope. Videos are marketing materials; we do not promise a particular level of reach, leads, offers, sale price or time to sale.
Each party remains responsible for its own acts, omissions and obligations under applicable law. Nothing in these terms excludes responsibility for fraud, intentional misconduct, gross negligence, death or personal injury where applicable, or any liability that cannot lawfully be limited.
If either party believes the other has materially breached the agreement, it should describe the issue in writing and allow a reasonable opportunity to remedy it where a remedy is possible. Termination and any refund or compensation remain subject to the contract and applicable law. Work involving unlawful material may be stopped immediately.
An event meeting the applicable legal definition of force majeure may excuse performance to the extent permitted by law. The affected party must notify the other promptly and take reasonable steps to reduce the disruption. Any prolonged interruption will be handled under applicable law, including the treatment of prepaid but unperformed services.
For service issues or complaints, email jan@scrollstop.io with your order details and the outcome you are seeking. We will work with you to resolve the issue.
These terms and the service agreement are governed by French law, subject to any mandatory protections that cannot be excluded. Disputes will be heard by the courts competent under the applicable jurisdiction rules.
The version accepted with your order applies to that order. Publishing an updated page does not retrospectively change an existing agreement. Any material change for a future renewal will be communicated before it takes effect, with an opportunity to cancel before that renewal.